IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact.

Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

Built on the Jira platform, Jira Service Management is Atlassian's solution that empowers all teams to deliver high-velocity service management.

Powered by Atlassian Intelligence, the virtual service agent automates support interactions right from within Slack to free up agent time and deliver exceptional service at scale.

Deliver exceptional employee and customer experiences with AI-powered ITSM in Jira Service Management.

What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.

The Customer Service Management app is built for customer support teams. It empowers customer support agents with purpose-built capabilities to deliver faster, personalized support while also …

With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, via help centers, and an embeddable …

Throughout the project, IT service management tools ensure that projects have clear and aligned objectives, follow a predetermined timeline, and allocate and manage resources accordingly.