Dec 23, 2024 · While everyone is fixated on prescriptive, generative, and agentic flavors of artificial intelligence, the executive CRM vendor panel brought together for the CRM Playaz 'What is CRM in 2025' series say data should really be at the heart and forefront of any AI discussion, regardless of the type of AI being discussed. Defining successful outcomes and which data is …

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the future.

CRM Magazine 143 Old Marlton Pike Medford, NJ 08055 (212) 251-0608. PRIVACY/COOKIES POLICY

Picture a future where every customer interaction becomes an opportunity for growth and every agent benefits from precision-guided support to thrive. GenAI is not merely a technological advancement—it's a game-changer, redefining quality management by harnessing billions of data points to deliver ...

Oct 1, 2024 · Integrating voice technology, conversational AI, and CRM systems can vastly improve the customer journey. Front Office. Companies Should Leave Politics to the Politicians

Mar 1, 2024 · W hen managing sales, it’s essential that managers and salespeople know who is calling on which prospects or clients and when. Otherwise, companies could run into serious sales mismanagement issues, such as two salespeople calling on the same client, sometimes at the same time, or no salespeople calling on an important client at all.

Feb 4, 2025 · Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available-from comprehensive platforms to specialized tools-it can be challenging to identify the ideal fit for your organization. That's where this guide comes in.No matter where you are on your journey to delivering more impactful CX, …

Jan 15, 2024 · Salesforce Launches Data and AI Innovations for Retail. Salesforce has added data and artificial intelligence-powered tools for retailers. With generative AI built into Commerce Cloud and Marketing Cloud, retail merchandisers and marketers can tap into generative tools with a real-time understanding of customer behavior and preferences.

As part of the CRM in 2025 conversation series organized by the CRM Playaz, included for the first time were executives at vendors well known in the industry for their specific focus but that are not directly CRM/CX platform providers, vendors that are increasingly impacting how those platforms enable companies to create and deliver customer experiences.

Nov 25, 2024 · Generative artificial intelligence will eventually change the way organizations collect, analyze, and act on customer insights, Forrester Research says in a new report.